Dr. Coates’ empathy and care for her patients is evident to all who come to the clinic. This “patient-first” culture is the basis of ALL the clinic does and if there is a secret sauce, that’s it. Patients continually comment about their exceptional medical care. They mention how nice and comfortable the offices are, how they have never had such a comprehensive hearing exam before and how they were surprised that there was no “hard sale” when it came time to go over pricing for hearing aids. The clinic also offered many services that were not available locally, such as cochlear implant services and balance testing.